Shipping policy

Last updated: 27/4/25

At StickerCo, we’re committed to getting your custom creations to you as quickly and safely as possible.
Please read our Shipping Policy carefully before placing your order.

1. Production Time

All StickerCo products are made to order.
Our standard production time is 1-2 business days from the date of payment and artwork approval.
Production times may vary slightly during peak periods, holidays, or due to large order volumes.

2. Shipping Timeframes

Shipping time is in addition to production time.
Estimated delivery times once dispatched:

  • Standard Shipping: 3–10 business days (Australia-wide)

  • Express Shipping: 1–3 business days (Australia-wide)

Please note: Remote or regional areas may experience longer delivery times.

2. Shipping Options

We offer two shipping options within Australia:

  • Standard Shipping – Free
    All orders come with free standard shipping via our trusted delivery partners. Estimated delivery time is 3–10 business days after dispatch.

  • Express Shipping – Available at Checkout
    Need it faster? You can upgrade to Express Shipping for an additional cost at checkout. Estimated delivery time is 1–3 business days after dispatch.

Please note: Remote or regional areas may experience slightly longer delivery times.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking details.
It’s your responsibility to monitor the shipment and ensure someone is available to receive it.

5. Delays

While we work hard to dispatch orders quickly, we are not responsible for delays once the order has been handed over to the courier or postal service.
Delays caused by third-party carriers, weather, or unforeseen circumstances are outside our control.

6. Incorrect Addresses

Please ensure your shipping address is correct at checkout.
StickerCo is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
If an order is returned to us, you may be charged for re-shipping.

7. Damaged or Lost Items

If your order arrives damaged or appears lost in transit:

  • Contact us within 7 days of the expected delivery date.

  • Provide your order number, a description of the issue, and supporting photos (if applicable).

We will liaise with the shipping provider and arrange a replacement or refund if appropriate.

8. International Shipping

At this time, StickerCo only ships within Australia.
Stay tuned — we hope to stick our products worldwide soon!

9. Contact Us

If you have any shipping questions, please reach out to our team:
📧 hello@stickerco.au