Refund policy

Returns & Refunds Policy

Last updated: 27/4/25

StickerCo ("we", "us", "our") is committed to providing quality products to our customers. Please read this Returns & Refunds Policy carefully before placing your order. By purchasing from us, you agree to the terms set out below.

1. Returns

As StickerCo produces custom-made products tailored to each customer's specifications, we do not accept returns for:

  • Change of mind

  • Incorrect selection of size, design, or specifications

  • Errors in artwork or order details provided by the customer

Please ensure all order information is accurate at the time of purchase, as we manufacture based on the information submitted.

2. Refunds and Replacements

Refunds or replacements are only offered in the event of:

  • Manufacturing defects

  • Incorrect items sent (where the delivered item differs from the ordered item)

  • Goods damaged during transit

To request a refund or replacement, customers must:

  • Notify StickerCo in writing within 7 calendar days of receiving the goods (hello@stickerco.au)

  • Provide the order number, a detailed description of the issue, and clear photographic evidence

Upon assessment, StickerCo reserves the right to:

  • Offer a replacement of the affected items at no cost

  • Issue a partial or full refund

  • Decline the refund or replacement request if it does not meet the above criteria

StickerCo may require the return of defective goods before issuing a refund or replacement.

3. Exclusions

The following issues are not considered faults and do not qualify for a refund or replacement:

  • Minor variations in colour between the final product and the customer's screen proof

  • General wear and tear resulting from normal use

  • Damage caused by incorrect application, misuse, or failure to follow provided instructions

  • Design errors (including typographical errors) provided by the customer

4. Shipping Costs

If a refund or replacement is approved due to a manufacturing fault or shipping error, StickerCo will cover reasonable return shipping costs.
For all other cases, return shipping costs are the responsibility of the customer.

5. Contact Us

To initiate a return, refund, or replacement request, please contact StickerCo at:

📧 hello@stickerco.au

Please include your order number and detailed supporting information.